SHIPPING / CURBSIDE / DELIVERY INFO:
**THIS INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE**
Currently, Vape Chalet ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands but not to international locations. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.
Per our return policy, we do not accept returns for E-liquid for any reason. Returns for all items is covered in our Terms & Conditions.
We offer 4 methods of shipping:
1. Standard USPS Shipping - $3 Flat Rate
2. Expedited USPS Priority Shipping - $13.95
3. Curbside pickup – FREE
4. Delivery - $5 Flat Rate
- During the checkout process, the "Delivery" option will remain hidden until a valid delivery zip code is entered. Once entered, it will automatically populate.
** During the checkout process, our website may act finicky. You may have to refresh the screen once or twice. Once the "I'm not a robot" (CAPTCHA) checkbox appears and the box is checked, you will be able to continue the checkout process. We apologize for this inconvenience. **
** FOR CURRENT CUSTOMERS ONLY ** -- when ordering on our website for the first time, please follow these instructions:
1. Click "Login"
2. Click "forgot password", enter the email we already have on file, and click "send now". A link will be emailed to create a new password.
3. Enter a new password and click "save"
4. You may have to re-login to conduct your shopping
- This way the online portal will be officially activated and should allow all appropriate discounts & rewards. Your order will also be linked to the proper account and a duplicate account will not be created. The website only allows one rewards coupon per order. If you have problems, please call the store.
For Delivery Only:
We will deliver your order to your residence/workplace provided the address is within the following 41 Zip Codes:
21077, 21144, 20701, 20794, 21076, 20755, 20724, 20763, 21240, 21075, 21113, 21061, 21046, 20797, 21062, 21090, 20709, 20726, 20725, 20723, 21108, 21045, 20708, 21054, 20707, 21227, 21150, 21250, 21114, 20717, 20718, 20719, 21060, 21043, 21044, 21225, 20715, 21228, 20720, 21032, 21146
Delivery is ONLY available Monday–Saturday, 12pm-6pm. If your order is received after 6pm, it will be added to the next delivery day.
We will call you when your order is leaving the store and give an approximate time of arrival. When our employee arrives, we will call you to come outside to the vehicle. Please have ID ready to verify the order, your identity, and age (21yrs+). Our employees will not enter any building for deliveries (i.e. apartments or otherwise)
Delivery for Military residing on Ft. Meade:
We will call you when your order is leaving the store and give an approximate time of arrival. However, deliveries will ONLY be made to the Visitor’s Center area located outside of Reece Gate.
During checkout, select "curbside pickup", and call the store upon your arrival at (301) 498-8273. We will deliver your items to your vehicle - please have ID ready to verify the order, your identity, and age (21yrs+).
Questions or comments, please call the store at (301) 498-8273 during business hours.